General terms and conditions
GENERAL CONDITIONS AND TERMS OF SALES
Version updated on February 21, 2017
1. DEFINITION
The definitions below have the same meaning whether used in the singular or plural.
1.1 « Beyond Travel, Events & Consulting, by C. Garmier » ou « nous » :
refers to the company Beyond Travel, Events & Consulting or the brand BeyondRoma.
Individual company, whose head office is Rue du Simplon, 29, 1006 Lausanne (Switzerland) has been affiliated with the Caisse cantonale vaudoise de compensation AVS since October 1, 2016 and is registered in the Commercial Register of the canton of Vaud, in Moudon.
1.2 « Tourist package » : Constitutes a tourist package (within the meaning of Article L 211-2 of the Tourism Code), the service :
• resulting from the prior combination of at least two operations relating respectively to transport, accommodation or other tourist services not ancillary to transport or accommodation and representing a significant portion of the package,
• exceeding twenty-four hours or including an overnight stay,
• sold or offered for sale at an all-inclusive price.
1.3 « Partner » or « Service Provider » designates all providers of Services, including, in particular, rail carriers, shipping carriers, airlines, hoteliers, tour operators, car rental companies, airline companies. insurance.
1.4 « Service » means any service offered on the site, such as the provision of plane tickets, accommodation services, car rental, the provision of tourist packages or any other service.
1.5 « User » or « you » or the « customer » : refers to any user who browses, takes note, reserves, orders and / or buys one or more Services offered on the internet as well as any person receiving a service reserved by a User.
2. CAPACITY
The User acknowledges having the capacity to contract under the conditions described, that is to say to be at least 18 years old, to be legally capable of contracting and not to be under guardianship or guardianship. The User guarantees the veracity and accuracy of the information provided by him on the site www.beyondroma.com or by email.
Warning: Reminder of the terms of article L 313-1 of the Penal Code: “The swindle is the fact, either by the use of a false name or a false capacity, or by the abuse of a true quality, either by the use of fraudulent maneuvers to deceive a natural or legal person and thus determine, to his or her prejudice or to the prejudice of a third party, to remit funds, values or any good, to provide a service or to consent to an act operating obligation or discharge. The fraud is punishable by five years’ imprisonment and a fine of € 375,000.».
3. ORDER/RESERVATION
3.1 Ordering
You can book on the BeyondRoma site (hereinafter the “Site”), accessible at the following address www.beyondroma.com and on the BeyondRoma facebook page, the desired Services or directly by email to info@beyondroma.com. This order is governed by these general conditions of sale detailing the content of your order.
BeyondRoma will send you by return and by e-mail, the order confirmation containing the essential elements of the order such as the identification of the product or service reserved, the price, the quantity, the date of travel. Thus, in application of the provisions of articles L 211-1 II and R 211-3-1 of the Tourism Code, the order confirmation which will be sent to you electronically by BeyondRoma.
In the absence of a return confirmation email issued by BeyondRoma, the reservation was not taken into account. It is therefore your responsibility in all cases to ensure the correct receipt of the confirmation email. Otherwise, please contact us by phone at the numbers indicated.
In addition to the information available on the BeyondRoma site and the BeyondRoma facebook page, you will find at the end of these general conditions of sale the provisions of the Tourism Code which apply to activities relating to the organization and sale of travel or stay (reproduction of articles R 211-3 to R 211-11 of the Tourism Code).
Your order is governed by the conditions of sale which are in force at the time of placing the said order. The information contained on the BeyondRoma site or the BeyondRoma facebook page, the estimate, the proposal, constitutes the prior information referred to in Article L 211-8 of the Tourism Code. You acknowledge having read and accepted these conditions of sale in your name and for your account but also in the name and on behalf of all the beneficiaries of the order, at the time of placing the order.
You also recognize the need to have a material or technical means allowing you to print the information that BeyondRoma sends you and relating to your order (printer, fax, etc.)..
3.2 Modification
Any request to modify your order must be made by email to info@beyondroma.com or to the telephone number that will have been communicated to the customer on the order confirmation email. BeyondRoma will send you by return, by email, for acceptance the request for modification and the amount of the related costs.
After your acceptance of the change and the corresponding fee payment, you will receive confirmation of the change by email. In the absence of a confirmation email from BeyondRoma, the change was not taken into account. It is therefore your responsibility in all cases to ensure that the confirmation email is received.
3.3 Cancellation
Cancellation generates cancellation costs at your expense and which vary according to the date of cancellation and the type of services ordered and which are specified in these conditions of sale.
4. TAILOR-MADE TRAVELS
4.1 Payment
For tailor-made travel orders, the User can :
• either pay cash at the time of ordering (no discount is applicable)
• or, for orders made more than 35 days before departure, the User has the option of paying a deposit.
For a travel reservation more than 35 days before departure, the User must pay :
• 100% of the amount of air transport
• At least 40% deposit of the amount of Land Services upon confirmation
• The balance no later than 35 days before the departure date.
For any type of trip, as long as the trip is booked less than 35 days before departure; the User must pay :
- the full price of the trip when booking
Exceptions related to certain products, destinations, time of year :
On certain products, destinations, or depending on the time of year, hotels and / or local service providers may charge us 100% cancellation fees upon firm reservation. We will be obligated to demand immediate payment of 100% of the amount of the trip regardless of the date of departure.
Failure to pay the balance within the allotted time may result in the cancellation of the order by the customer, the latter remaining liable for the cancellation fees.
4.2 Cancellation and modification fees
Any request for cancellation or modification will incur costs according to the scale below (subject to specific mentions in the description of the chosen product) :
For all Services other than Air Services :
- More than 60 days before departure: 12% of the price of Land Services (with a minimum deduction of € 200 per person)
- From 59 to 31 days before departure: 20% of the price of Land Services (with a minimum deduction of € 300 per person)
- From 30 and 21 days before departure: 40% of the price of Land Services per person
- From 20 and 15 days before departure: 60% of the price of Land Services per person
- From 14 and 8 days before departure: 75% of the price of Land Services per person
- 7 days or less before departure: 100% of the price of Land Services per person
5. APPLICABLE LAW
The conditions of sale are subject to Swiss law. Any dispute relating to their interpretation and / or their execution falls to Swiss courts.
The User may apply at his option, in addition to one of the territorially competent jurisdictions, the jurisdiction of the place where he resided at the time of the conclusion of the contract or the occurrence of the harmful event.